We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then our full complaints procedure is set out below:
- Harrington Law is committed to high quality legal advice and client care. However, in the unlikely event that you are unhappy about any aspect of the service you have received or about a bill, please contact Brian Harrington at our office on 01484 240633 or by email to brian@harrintonlaw.co.uk. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may complain to the Legal Ombudsman. However, we will endeavour to contact you as soon as practicable after the initial receipt of your complaint.
Making a complaint will not affect how we handle your case nor will you be charged for the investigation of, or response to, your complaint.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority using the contact details an information set out above.
WHAT DO TO IF WE CANNOT RESOLVE YOUR COMPLAINT
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint; and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them using the details below:
www.legalombudsman.org.uk
0300 555 0333
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman
PO Box 6806, Wolverhampton, WV1 9WJ
WHAT TO DO IF YOU ARE UNHAPPY WITH OUR BEHAVIOUR
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.